1. General Information

This website is operated under the arbolune™ brand by Shanghai Zhongzuobiao Information Technology Service Co., Ltd.

Throughout these Terms and Conditions, the words “arbolune™,” “we,” “us,” and “our” refer to the operator of this website and its related services. The words “you” and “your” refer to the person accessing the website or placing an order.

2. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

• Use the website for unlawful, fraudulent, or abusive purposes.
• Interfere with the website, checkout system, security features, or other users.
• Attempt to gain unauthorized access to any account, system, or data.
• Copy, reproduce, modify, distribute, or exploit website content without permission.
• Submit false, misleading, or unauthorized information.
• Use automated systems to collect website content without authorization.

3. Product Information

We aim to display product names, descriptions, photographs, specifications, dimensions, materials, colors, and prices as accurately as reasonably possible.

However, minor differences may occur because of screen settings, lighting, manufacturing variation, photography, or product updates. Product information should be reviewed carefully before purchase.

arbolune™ reserves the right to correct errors, update product information, change availability, or discontinue products without prior notice where permitted by law.

4. Product Availability

Products displayed on the website may be subject to availability. Adding an item to a cart does not guarantee that the item will remain available until checkout is completed.

If a purchased item becomes unavailable or cannot be fulfilled, we may contact you to discuss an alternative, delay, cancellation, or refund.

5. Prices and Payment

Product prices are displayed in the currency indicated on the website or during checkout. Prices may change without prior notice, but changes will not generally affect an order that has already been successfully confirmed unless required by law.

Shipping charges, taxes, duties, or other applicable fees may be added during checkout or handled according to the destination and payment process.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Orders and Acceptance

An order submitted through the website is a request to purchase the selected products. An order may be accepted, declined, canceled, or placed on hold for reasons including payment issues, product availability, pricing errors, address verification, suspected fraud, or shipping restrictions.

After a successful order is accepted, a confirmation may be sent to the email address provided during checkout.

If an error affects the price, description, availability, or other important order information, we may contact you to confirm whether you wish to proceed or receive a refund where applicable.

7. Shipping and Delivery

Shipping and delivery are governed by the applicable Shipping Policy. Delivery estimates are provided for reference and may be affected by carriers, customs, weather, holidays, address issues, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. Additional costs or delays may result from incorrect or incomplete address information.

8. Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by the applicable Return & Refund Policy.

Customers should contact arbolune™ before sending a product back. Unauthorized returns may experience delays or may not be accepted.

9. Intellectual Property

Unless otherwise stated, the website and its contents—including text, product descriptions, photographs, graphics, logos, page design, layouts, and other materials—are owned by or licensed to arbolune™ or its related business operator.

You may view the website and use its content for personal, non-commercial shopping purposes. You may not reproduce, copy, republish, modify, sell, distribute, or commercially exploit website content without prior written permission.

10. Customer Content

If you submit reviews, comments, photographs, suggestions, or other content, you represent that you have the right to submit that content and that it does not violate the rights of another person.

By submitting content, you grant arbolune™ a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, and publish the content for business, marketing, service, or operational purposes, subject to applicable law.

11. Third-Party Services

The website may use third-party services for payment processing, shipping, analytics, hosting, communication, or other business functions.

Third-party services may operate under their own terms and policies. arbolune™ is not responsible for the independent services, content, availability, or practices of third parties that operate outside our direct control.

12. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every time or location.

Product use should follow the applicable product instructions, care recommendations, safety information, and intended-use limitations.

13. Limitation of Liability

To the maximum extent permitted by applicable law, arbolune™ and Shanghai Zhongzuobiao Information Technology Service Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from website use, order delays, service interruptions, third-party carrier issues, or other circumstances outside our reasonable control.

Nothing in these Terms and Conditions limits any liability or consumer right that cannot legally be limited or excluded.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms and Conditions, infringement of another person’s rights, or misuse of products.

15. Account and Security Responsibilities

If you create or use an account, you are responsible for keeping your login information confidential and for activities carried out through your account.

Please notify us promptly if you believe your account or personal information has been accessed without authorization.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page and may include a revised effective date.

Your continued use of the website after updated terms are posted indicates acceptance of the revised Terms and Conditions, subject to applicable law.

17. Governing Law

These Terms and Conditions are governed by the applicable laws and regulations relevant to the operation of the business, without limiting any mandatory consumer protections that apply in your place of residence.

18. Contact Information

If you have questions about these Terms and Conditions, please contact:

Email: service@arbolune.com
Phone: +86 184 6618 9805