1. Return Period

Customers may request a return within 30 calendar days after the order has been delivered, unless a different period is required by applicable law or specifically stated for the product.

The return request must be submitted within the applicable return period. Items sent back without prior approval may experience delays or may not be accepted.

2. Return Eligibility

To be eligible for a standard return, the product should generally meet the following conditions:

• The product is unused and in resalable condition.
• The product is returned with original components, accessories, and instructions where applicable.
• The product is returned in its original packaging whenever reasonably possible.
• The product has not been damaged, altered, assembled, or misused.
• The return request is submitted within the applicable return period.

Products that are returned incomplete, visibly used, damaged, or missing components may be subject to a reduced refund or may not qualify for a refund.

3. Return Process

4. How to Request a Return

To request a return, contact us at service@arbolune.com or call +86 184 6618 9805.

Please include the following information:

• Your full name
• Order number
• Email address used during checkout
• Name of the product you wish to return
• Reason for the return
• Photographs or supporting information when the item is damaged or defective

5. Return Shipping Costs

Unless the product is defective, damaged during delivery, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.

If the return is approved because of an error attributable to arbolune™ or because the product arrived damaged or defective, we will review the available resolution options and may provide return shipping instructions or other appropriate assistance.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.

To help us review the issue, please provide photographs of the product, packaging, shipping label, and affected areas. Please keep the original product and packaging until the matter has been reviewed.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

7. Non-Returnable Situations

A return may not be accepted in the following situations:

• The return request is submitted after the applicable return period.
• The product has been used, assembled, modified, or damaged after delivery.
• The product is missing essential components or accessories.
• The product was damaged because of misuse, improper installation, or failure to follow care instructions.
• The product was purchased from an unauthorized third party.
• The product was custom-made, personalized, or otherwise identified as non-returnable before purchase.

This section does not limit any rights that cannot legally be excluded or restricted under applicable law.

8. Refund Processing

After a returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear may depend on the bank, card issuer, or payment provider.

Original shipping charges may not be refundable unless the return is related to an error, defect, damage, or another circumstance covered by applicable law or our approved resolution.

9. Partial Refunds

A partial refund may be considered when a product has minor damage, missing packaging, missing components, or signs of use that reduce its resale value, depending on the circumstances and applicable law.

We will communicate the applicable resolution before processing a reduced refund whenever reasonably possible.

10. Exchanges and Replacements

Exchanges or replacements may be available depending on product availability and the reason for the request.

If the same product is unavailable, we may offer a refund or discuss another suitable resolution with you.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. We will review whether the order has already entered processing or shipment.

Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

12. Contact Us

For return, refund, replacement, or exchange questions, please contact:

Email: service@arbolune.com
Phone: +86 184 6618 9805