1. Policy Overview

This Privacy Policy applies to information collected through the arbolune™ website, online checkout, customer support communications, and related shopping activities.

This policy was last updated on October 1, 2026. We may update this policy from time to time to reflect changes in our services, business practices, or applicable requirements.

2. Information We May Collect

Information You Provide

We may collect information that you voluntarily provide when placing an order, contacting customer support, or submitting information through the website.

• Name and contact details
• Billing and shipping address
• Email address and phone number
• Order details and purchase history
• Customer service messages and related information
• Information you choose to provide in forms or communications

Payment Information

Payment information is processed through payment providers and checkout services. arbolune™ generally does not directly store complete payment-card numbers or security codes.

Automatically Collected Information

When you visit the website, certain technical information may be collected automatically, including browser type, device information, approximate location, pages viewed, referring website, and general usage information.

3. How We Use Information

We may use collected information for the following purposes:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order updates and customer support
• Respond to questions, requests, and complaints
• Process returns, refunds, and order adjustments
• Improve website performance and shopping experience
• Prevent fraud, misuse, or unauthorized activity
• Maintain business, accounting, and operational records
• Comply with applicable legal or regulatory obligations

4. Cookies and Similar Technologies

The website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

5. How Information May Be Shared

We do not sell personal information for monetary consideration. Information may be shared when reasonably necessary to operate the business and provide requested services.

Examples may include sharing information with:

• Payment processors and checkout service providers
• Shipping carriers and fulfillment partners
• Website hosting, analytics, and technical service providers
• Customer support and business service providers
• Professional advisers or authorities when legally required

Service providers are expected to handle information only for the purposes necessary to provide their services or comply with applicable obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Information Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers should also use strong passwords, protect their email accounts, and avoid sending sensitive payment information through unsecured communications.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These may include requesting access, correction, deletion, restriction, or information about how your data is used.

You may also choose not to provide certain information. However, some information may be necessary to process an order, provide customer support, or complete a requested service.

To submit a privacy-related request, please contact us using the customer support information provided below. We may need to verify your identity before completing certain requests.

9. Children’s Privacy

The website is not intended for children who are not legally able to make purchases or provide personal information independently. We do not knowingly request personal information from children for independent commercial transactions.

10. Third-Party Services

The website may rely on third-party services for payment processing, shipping, analytics, hosting, or other operational functions. These providers may process information according to their own privacy policies and terms.

arbolune™ is not responsible for the independent privacy practices of third-party services that operate outside our direct control.

11. International Data Transfers

Depending on where you live and where service providers operate, your information may be processed or stored in a country different from your place of residence. Where required, reasonable steps will be taken to support lawful and appropriate handling of transferred information.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, website services, or legal obligations change. The updated version will be posted on this page with a revised update date.

Your continued use of the website after an updated policy is posted indicates that you acknowledge the revised policy, subject to applicable law.

13. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: service@arbolune.com
Phone: +86 184 6618 9805