Payment & Security
Simple Checkout. Secure Payment.
At arbolune™, we want every purchase to feel clear, reliable, and protected from the moment you begin checkout.
Designed for a Confident Purchase
This page explains how payment information is handled, what payment methods may be available, and what you can expect during checkout.
Accepted Payment Methods
Credit and Debit Cards
Major credit and debit card options may be available during checkout depending on your location and payment provider.
Digital Payment Options
Additional digital payment methods may be displayed at checkout when supported for your region and device.
Secure Checkout Processing
Payments are submitted through the checkout and payment-processing systems available for your order.
Payment Information
All prices displayed on the website are shown in the currency indicated at checkout. The final order total may include product charges, shipping charges, taxes, or other applicable fees where required.
Your payment method may be authorized when an order is placed. An order is considered successfully submitted after the payment process has been completed and an order confirmation has been issued.
If a payment is declined, incomplete, or requires additional verification, please review the information entered or contact your payment provider. You may also contact arbolune™ customer support for assistance.
Payment Security
arbolune™ takes reasonable measures to help protect customer information during the checkout process. Payment details are handled through secure payment-processing services and are not intended to be stored directly by arbolune™ for general customer access.
For your protection, please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email, phone, or through any customer support message.
If you notice an unfamiliar charge or believe that your payment information may have been used without authorization, please contact your payment provider immediately and notify our customer support team.
Order Confirmation
After a successful payment, an order confirmation may be sent to the email address provided during checkout. Please review the confirmation carefully and contact us as soon as possible if any order details appear incorrect.
Order confirmation emails may be filtered into spam, junk, or promotional folders. If you do not receive a confirmation after completing payment, please contact customer support with the email address used for the order.
Refunds and Payment Reversals
Approved refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear may depend on your bank, card issuer, or payment provider.
Refund eligibility and applicable conditions are described in the Return & Refund Policy. Certain payment authorizations, cancellations, or reversals may require additional processing time.
Customer Support
If you have questions about a payment, order confirmation, refund, or checkout issue, please contact us at service@arbolune.com or call +86 184 6618 9805.
When contacting us about an order, please include your name, order number if available, the email address used at checkout, and a brief description of the issue. Do not include complete payment-card details.
Your Information Deserves Care
We encourage customers to use a private and secure internet connection when placing an order and to keep their account, email, and payment credentials protected.
Company Details
Brand Name: arbolune™
Legal Company Name: Shanghai Zhongzuobiao Information Technology Service Co., Ltd.
Legal Representative: Liu Dan
Company Address: 6th Floor, Building 6, Lane 600, Yunling West Road, Changzheng Town, Putuo District, Shanghai
Official Website: arbolune.com
Customer Support Email: service@arbolune.com
Customer Service Phone: +86 184 6618 9805
Ownership: Owned and operated by Shanghai Zhongzuobiao Information Technology Service Co., Ltd.