arbolune™ creates practical and thoughtfully designed products for outdoor and patio living, including garden, terrace, balcony, outdoor organization, protection, and everyday lifestyle essentials.

Products are designed for their stated intended use. Please review the individual product description for specific information about suitable environments, care instructions, materials, and weather exposure.

Product dimensions, materials, included components, and care recommendations are provided on each product page. If you need additional details before ordering, please contact our customer support team.

Assembly requirements vary by product. Any necessary assembly information and included components will be described on the relevant product page or in the product instructions.

Select the product you would like to purchase, review the product information, add it to your cart, and complete the checkout process with your shipping and payment details.

Available payment methods are displayed during checkout. Payment options may vary depending on your location, device, and payment provider.

Please contact us as soon as possible after placing your order. We will review whether the order can be changed or canceled before it enters processing or shipment.

Once an order has been shipped, changes or cancellations may no longer be possible.

After a successful purchase, an order confirmation is generally sent to the email address provided during checkout. Please check your spam or promotions folder if you do not see it.

Shipping availability depends on the destination and product. Available shipping options and costs are shown during checkout when you enter your delivery address.

Delivery times vary by destination, shipping method, order processing time, and carrier conditions. Estimated delivery information is provided during checkout or in the applicable shipping information.

When tracking information is available, it will be provided through the order or shipment notification sent to the email address used at checkout.

Please contact customer support and include your order number, delivery details, and photographs if the package or product arrived damaged. We will review the situation and provide the next steps.

Return eligibility depends on the product condition, return timeframe, and applicable return requirements. Please review the Return & Refund Policy before sending an item back.

Contact customer support with your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before shipping an item back.

After an approved return is received and inspected, the refund will be processed according to the applicable return policy. Processing time may vary depending on the original payment provider.

You can contact our customer support team by email at service@arbolune.com or by phone at +86 184 6618 9805.

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during holidays, promotional periods, or periods of high inquiry volume.

Please include your name, order number if applicable, the email address used at checkout, and a clear description of your question or concern.